TAX - VAT Merging
During the period 7-20 November, the project team of FWC, in collaboration with the Cyprus Academy of Public Administration (CAPA), conducted three consultation meetings using the Structured Democratic Dialogue Process (SDDP) with all interested stakeholders in-order to analyse the smooth transition of merging the IRD and VAT Services. The first SDDP included 24 internal stakeholders, i.e., representatives from the IRD and VAT Services, had the aim to identify the Challenges they would face during the transition. The second SDDP involved 12 external stakeholders, i.e., representatives from business, auditing, legal and other bodies with primary target to define their Expectations from the new system. The third one involved the Change Management Team supported by experienced Staff from the IRD and VAT Services and representatives from respective Training Departments with the aim to explore the Actions and Scenarios required to satisfy the identified Challenges and declared Expectations. The SDDPs have been implemented by the Cyprus Academy of Public Administration (CAPA) with the support of international experts in the methodology. In total, the 48 individuals invested 500 person hours for this exercise.
The special momentum of the action was the SDDP methodology which was applied and which generated new ideas and strategies on the challenges, expectations and actions that the representatives provisioned for the smooth transition of merging the IRD and VAT Services. The approach promotes focused communication among the participants in the design process and their ownership of and commitment in the outcome. It is designed to prevent groups from prematurely focusing on decisions before they have adequately defined the situation, and conceptualize alternatives.
To identify the challenges, expectations and actions for a smooth transition to a new system that will arise from the merging of IRD and VAT department.
The Structured Dialogue Workshops explored the challenges they would face during the transition, the Expectations from the new system and the Actions and Scenarios required to satisfy the identified Challenges and declared Expectations